We are encouraging remote surveys wherever possible. This can be done by using our website removal enquiry form or by telephoning our office and speaking with one of our surveyors.
If an on-site survey is necessary, then we request that only one family member is present during that survey visit.
A detailed risk assessment is completed to profile the customer’s risk category, it may be necessary to request that they sign a disclaimer to confirm that they have not been exposed to the virus through contact in the past seven days.
Any customer that is in a high-risk category should not be present on site.
Customer to wear facemask during the survey visit.
Request that no pets are free to roam around the house during that visit.
Customer should open all doors so that our surveyor can walk round freely.
If there are family members in the property if would be best if they can remain in one room or sit in the garden if weather permits.
Social distancing measures (2m apart) should always be maintained.
Surveyor to carry facemask/visor and gloves which are to be worn wherever possible.
Surveyor to wash and sanitize hands on arrival and departure.